Privacy Policy
Last Updated: January 15, 2025
At FocusLogen, we handle sensitive financial information daily. That's not something we take lightly. This policy explains exactly how we collect, use, and protect your data when you work with us on financial process digitization projects.
We've written this in plain language because legal jargon doesn't build trust. If something here seems unclear or you have questions about how we handle your information, please reach out directly.
Information We Collect
The nature of financial consultation means we need certain information to do our job properly. Here's what we collect and why:
Business Contact Information
When you reach out or engage our services, we collect basic contact details—names, email addresses, phone numbers, company details. This allows us to communicate with you about projects, proposals, and ongoing work.
Financial Process Data
During consultation and implementation, we may access information about your existing financial processes, systems, and workflows. We only collect what's necessary to analyze and improve your digitization efforts. We don't need access to actual financial transactions or sensitive accounting data in most cases.
Technical Information
Our website collects standard technical data—IP addresses, browser types, device information. This helps us improve the site experience and identify technical issues. Nothing invasive, just the basics that help us keep things running smoothly.
How We Use Your Information
We're not in the business of selling data or using your information for anything beyond our direct working relationship. Here's what we actually do with it:
| Purpose | Description |
|---|---|
| Service Delivery | Providing consultation, analysis, and implementation of financial digitization solutions tailored to your business needs |
| Communication | Responding to inquiries, sending project updates, scheduling meetings, and maintaining our professional relationship |
| Service Improvement | Analyzing how clients use our services to improve our methodologies and consultation approaches |
| Legal Compliance | Meeting regulatory requirements under Bulgarian law and maintaining proper business records |
Data Storage and Security
Financial data requires serious protection. We use industry-standard security measures, but we're also realistic about what that means.
Encryption: All data transmitted between you and our systems uses TLS encryption. Stored data containing sensitive information is encrypted at rest.
Access Controls: Only team members directly involved in your project can access your information. We maintain strict internal access policies.
Regular Audits: We review our security practices quarterly and update them as needed. Technology changes, and so do our protections.
Third-Party Services: When we use external tools for project management or communication, we verify their security standards match our requirements.
No system is completely immune to breaches. If something happens that affects your data, we'll notify you directly and explain what occurred, what data was involved, and what steps we're taking.
Your Rights Under Bulgarian and EU Law
Operating in Bulgaria means we follow GDPR requirements. You have specific rights regarding your personal data, and we've set up straightforward processes to honor them.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Information
If something we have on file is wrong or outdated, let us know. We'll update it promptly.
Delete Your Data
Ask us to remove your information from our systems. We'll comply unless we have a legal obligation to retain it.
Restrict Processing
You can limit how we use your data while we address any concerns you have about accuracy or usage.
Data Portability
Request your data in a structured format that you can transfer to another service provider.
Object to Processing
Disagree with how we're using your information? You can object, and we'll review our practices.
To exercise any of these rights, contact us directly at info@focus-logen.com. We'll respond within the timeframes required by Bulgarian law—typically within one month.
Data Sharing and Transfers
We don't sell or rent your information. Period. But there are limited situations where we share data with others:
- Service providers who help us deliver our consultation services (cloud hosting, communication tools, project management platforms)
- Legal authorities when required by Bulgarian law or valid legal process
- Professional advisors (lawyers, accountants) bound by confidentiality obligations
- With your explicit consent for specific purposes you've approved
When we work with third-party services, we ensure they meet GDPR standards if they're processing personal data. For services outside the EU, we verify appropriate safeguards are in place.
Data Retention
We keep your information as long as we need it for our working relationship and legal obligations. Here's our general approach:
Active Clients: We retain all project-related information throughout our engagement and for two years after project completion for reference and support purposes.
Prospective Clients: If you've inquired about services but haven't engaged us, we keep basic contact information for three years, then delete it unless you've asked us to maintain it longer.
Financial Records: Bulgarian law requires us to maintain certain business records for specific periods. We follow these legal requirements exactly.
Marketing Communications: If you've subscribed to updates, we keep your contact information until you unsubscribe or ask us to remove it.
Cookies and Website Tracking
Our website uses minimal tracking. We're not interested in building detailed profiles of visitor behavior.
We use essential cookies that make the website function properly—things like remembering your session or language preferences. We also use basic analytics to understand which pages people find useful and where they encounter problems.
You can disable cookies through your browser settings. Some functionality might not work perfectly, but the site will remain usable.
Changes to This Policy
We'll update this policy when our practices change or when regulations require it. The date at the top shows when we last revised it.
For minor updates, we'll post the new version here. For significant changes that affect how we handle your data, we'll notify active clients directly by email.
We recommend checking back occasionally if you're working with us long-term. Things change, and we want you to stay informed about how we protect your information.
Questions About Privacy?
If something in this policy doesn't make sense, or if you have concerns about how we're handling your information, talk to us. We'd rather address questions directly than have you wondering about our practices.
For formal complaints about how we handle personal data, you can also contact the Commission for Personal Data Protection in Bulgaria, though we'd appreciate the chance to address your concerns directly first.